Uber begins rolling out ChatGPT Work, the OpenAI agent, to more than 30,000 employees
IA en un minuto newsroom · Editor: Jon Elgezabal
In 30 seconds
Uber is handing more than 30,000 people on its staff worldwide access to ChatGPT Work, OpenAI's office agent. The move follows a pilot with 1,000 workers, and the tool links to Slack, Gmail, Google Drive and Google Calendar. By default it will use GPT-6.1 Sol, while the people who code at Uber keep Codex.
Uber is starting to bring an AI agent to its entire workforce. According to a post OpenAI published on Thursday, October 22, Uber has begun rolling out ChatGPT Work, the agent that works inside ChatGPT Enterprise, to more than 30,000 employees around the world.
ChatGPT Work is built to handle complex, multi-step tasks and hand back finished work. The rollout widens a pilot run with 1,000 workers and, according to the announcement, marks the first time Uber has brought an agentic platform for knowledge work to the whole company. The agent links to Google Drive, Gmail, Google Calendar and Slack, and through them it can look up information, draft meeting briefs, put together presentations, analyze data and carry out processes that span several apps.
By default it will run on GPT-6.1 Sol, the model OpenAI introduced in late September and which, according to the company, balances performance and cost efficiency. Employees will also be able to use other OpenAI models and its voice and image generation features. Uber's engineers and developers will keep working with Codex, OpenAI's coding tool.
To support the rollout, Uber is relying on its in-house library of AI skills, a set of approved integrations and training for staff, with teams in operations, finance, marketing and product among those it is aimed at. Praveen Neppalli Naga, Uber's chief technology officer, calls it "an exciting step" toward the goal of giving everyone the tools to innovate.
According to Infobae, OpenAI introduced ChatGPT Work in July, and neither company has said how much the full rollout will cost. Uber and OpenAI expect to keep sharing data on adoption, use cases and measurable results as the rollout moves forward.
Why it matters · analysis and opinion
Going from a pilot to the whole workforce is the hard part of any AI tool at a large company, and the challenge is not technical: the agent touches email, calendars and shared documents, so its usefulness depends on what it can see and on people knowing how to hand it complete pieces of work rather than just questions. The training and the list of approved integrations that come with the rollout point to that problem. The decisive part is missing: what it costs and what results the pilot delivered. Until those figures are published, the announcement says more about where OpenAI's big customers are heading than about the time agents save. For a mid-sized company, the lesson is the order: test with a group, decide which apps get connected and train people before opening it to everyone.
Official source: OpenAI · Written with the help of AI: how we make the news
